Terms of service

Welcome to HomeShop24. These Terms of Service govern your use of our website and your purchase of products through our online store. By accessing or using our website, you agree to these Terms. If you do not agree with any part of these Terms, please discontinue use of the website.

These Terms are intended to operate consistently with applicable laws and regulations governing online commerce and consumer protection in India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.

1. About HomeShop24

HomeShop24 is an online retail store offering a selection of home essentials, lifestyle products, everyday accessories, and other consumer products.

The products, prices, availability, descriptions, images, and other information displayed on our website may be updated from time to time.

2. Eligibility

By using HomeShop24, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are placing an order on behalf of another person, you confirm that you have the necessary authority to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, prices, and other information displayed on our website are accurate.

However, minor differences may occur due to:

Screen or display settings
Product batches
Packaging changes
Manufacturing variations
Updates provided by suppliers

Such variations do not necessarily indicate that a product is defective or materially different from its description.

4. Prices

All product prices displayed on the website are subject to change without prior notice.

Where applicable, taxes, shipping charges, or other applicable fees will be displayed during the purchasing process.

We make reasonable efforts to ensure pricing information is accurate. In the event of an obvious pricing or technical error, we reserve the right to cancel the affected order and provide an appropriate refund for any amount already paid.

5. Orders

When you place an order, you are making an offer to purchase the selected product(s).

After placing an order, you may receive an order confirmation. An order may be cancelled by us in circumstances including, but not limited to:

Product unavailability
Incorrect pricing or product information
Payment issues
Suspected fraudulent or unauthorized activity
Shipping restrictions
Technical or system errors
Circumstances beyond our reasonable control

If an order that has already been paid for is cancelled by us, the applicable amount paid for the cancelled order will be refunded through an appropriate payment method.

6. Payments

Payments may be made through the payment methods displayed at checkout.

Where third-party payment providers are used, payment transactions may also be subject to their respective terms and policies.

HomeShop24 does not generally have access to complete payment credentials such as your card PIN, CVV, or banking password.

7. Cash on Delivery

Cash on Delivery may be available for selected products, locations, or orders.

Availability of COD may depend on factors such as delivery location, product type, order value, previous order history, and courier availability.

Additional verification may be requested for certain COD orders.

8. Shipping and Delivery

Orders are processed and shipped according to the timelines stated in our Shipping Policy.

Estimated delivery dates are provided for guidance and may be affected by courier delays, weather, public holidays, logistical disruptions, incorrect address information, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery details when placing an order.

9. Returns, Replacements and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order. Certain products may not be eligible for return due to their nature or applicable restrictions.

We reserve the right to inspect returned products before approving a return, replacement, or refund.

10. User Responsibilities

When using HomeShop24, you agree not to:

Provide false or misleading information
Use the website for unlawful purposes
Attempt to gain unauthorized access to our systems
Interfere with website functionality or security
Use automated systems to improperly access or collect website information
Engage in fraudulent transactions
Abuse promotional offers, discounts, or refund processes
Upload or transmit harmful code, malware, or other malicious material

We may restrict or terminate access where reasonably necessary to protect our website, customers, or business.

11. Intellectual Property

Unless otherwise stated, the content available on HomeShop24, including logos, branding, text, graphics, product descriptions, photographs, designs, layouts, and other materials, is owned by or licensed to HomeShop24.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

12. Third-Party Services and Links

Our website may use third-party services such as payment gateways, courier providers, analytics services, technology providers, or other service partners.

We may also provide links to third-party websites. We are not responsible for the content, policies, security, or practices of independent third-party websites or services.

Your use of such services may be subject to their own terms and privacy policies.

13. Website Availability

We aim to keep HomeShop24 available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

Website access may occasionally be suspended or restricted due to maintenance, upgrades, security concerns, technical failures, or circumstances beyond our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, HomeShop24 will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any consumer rights or other rights that cannot legally be excluded or limited under applicable law.

15. Consumer Rights

Nothing in these Terms is intended to take away or restrict rights available to consumers under applicable Indian law.

HomeShop24 aims to maintain fair, transparent, and consumer-friendly online shopping practices consistent with applicable e-commerce requirements. The Government of India has also announced amendments to the Consumer Protection (E-Commerce) Rules that are scheduled to take effect on January 1, 2027; our policies may be updated as necessary to reflect applicable requirements.

16. Privacy

Your use of HomeShop24 is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any revised version will be published on this page with an updated effective date. Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

18. Governing Law

These Terms shall be interpreted in accordance with the laws applicable in India.

Any dispute arising in connection with these Terms or your use of HomeShop24 shall be subject to the jurisdiction of the courts or consumer dispute-resolution forums having appropriate jurisdiction under applicable law.