Shipping policy

At HomeShop24, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive shipping or tracking information where available.

2. Delivery Time

Orders are generally delivered within 5–10 business days after dispatch.

Delivery times may vary depending on your location, product availability, courier service, weather conditions, public holidays, and other logistical circumstances.

Remote or difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping on selected products, orders, locations, or promotional periods.

4. Delivery Areas

HomeShop24 currently aims to deliver orders across serviceable locations within India.

Delivery availability depends on the courier network and the specific delivery address provided at checkout.

5. Tracking Your Order

Where tracking is available, tracking details may be shared with you after your order has been dispatched.

You can use the tracking information provided to check the current status of your shipment.

Please allow some time for tracking information to become active after dispatch.

6. Delayed Deliveries

While we aim to meet the estimated delivery timelines, delays may occasionally occur due to:

Courier or logistics disruptions
Weather conditions
Public holidays
High order volumes
Incorrect or incomplete addresses
Remote delivery locations
Transportation restrictions
Events beyond our reasonable control

If your order is delayed, we will make reasonable efforts to assist you.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, including the correct:

Name
House/Flat number
Street/locality
City
State
PIN code
Contact number

HomeShop24 may not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery Attempts

The courier may make multiple delivery attempts depending on its delivery procedures.

If an order cannot be delivered because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the shipment may be returned to the sender.

Additional shipping charges may apply if a shipment needs to be resent due to incorrect information or repeated failed delivery attempts.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, please inspect it before accepting it where possible.

If you receive a damaged, incorrect, or defective product, contact us as soon as possible with your order details and supporting photographs or videos.

Such cases will be handled according to our Return & Refund Policy.

10. Order Cancellation

Cancellation requests may be accepted only if the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. Please refer to our Terms of Service and Return & Refund Policy for additional information.