Refund policy

At HomeShop24, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may contact us for assistance.

1. Return Eligibility

Return requests may be accepted if the product:

Arrives damaged or defective
Is different from the product ordered
Is missing essential parts or accessories
Has a manufacturing defect
Meets any other applicable return eligibility stated on the product page

Return requests should generally be raised within 7 days of delivery.

Products must be returned in their original condition, with original packaging, accessories, tags, and other items supplied with the order, wherever applicable.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, perishability, or other applicable restrictions.

The applicable return eligibility may be specified on the individual product page.

3. How to Request a Return

To request a return, contact us at:

Email: support@homeshop24.co.in

Please include:

Order number
Product name
Reason for the return
Photographs or videos showing the issue, where applicable

We may request additional information to evaluate the return request.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

For faster resolution, provide clear photographs or a short video showing the product and its packaging.

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances and product availability.

5. Return Approval

All return requests are subject to verification.

If the request is approved, we will provide instructions for returning the product. Please do not send products back to us without receiving return instructions from our support team.

6. Return Shipping

If the return is due to a damaged, defective, incorrect, or otherwise eligible product, HomeShop24 may arrange or reimburse the applicable return shipping costs, subject to verification.

For returns arising from reasons not covered by this policy, shipping costs may be the customer's responsibility where permitted by applicable law.

7. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Refunds will generally be issued to the original payment method or through another appropriate method, depending on the payment method used and applicable circumstances.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

8. Cash on Delivery Orders

For Cash on Delivery orders, where a refund is approved, we may request appropriate bank or payment details to process the refund.

Customers should provide accurate information to avoid delays.

9. Exchanges and Replacements

Where applicable, HomeShop24 may offer a replacement instead of a refund if the product is defective, damaged, incorrect, or otherwise eligible for replacement.

Replacement availability depends on product stock and other applicable conditions.

10. Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, the applicable return process may apply.

11. Refund Delays

If your refund has been approved but has not appeared within the expected timeframe, please contact us. We may require your order and payment details to investigate the status with the relevant payment provider.

12. Fraudulent or Abusive Returns

HomeShop24 reserves the right to investigate unusual, fraudulent, or abusive return and refund activity.

Nothing in this section limits any rights available to consumers under applicable law.

13. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.