Privacy policy

At HomeShop24, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when you visit or make a purchase through our website.

This policy is intended to provide clear information about our handling of personal data and is aligned with the principles of applicable Indian data-protection requirements. India’s Digital Personal Data Protection framework provides for lawful processing of digital personal data and includes requirements concerning notice, consent, and rights of individuals.

1. Information We Collect

When you visit or use HomeShop24, we may collect information such as:

Name
Email address
Mobile/telephone number
Billing and shipping address
Payment and transaction-related information
Order details and purchase history
Information you provide when contacting customer support
Device, browser, IP address, and website usage information
Information collected through cookies and similar technologies

We only seek information that is reasonably necessary for providing and improving our services.

2. How We Use Your Information

Your information may be used to:

Process and fulfil your orders
Arrange shipping and delivery
Process payments and related transactions
Provide order confirmations and updates
Respond to customer enquiries and support requests
Process returns, replacements, and refunds
Improve our website, products, and customer experience
Prevent fraud, misuse, and unauthorized activity
Send promotional or marketing communications where permitted and where you have provided the necessary consent
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through HomeShop24 may be processed by third-party payment providers. We generally do not directly store complete payment credentials such as your card number, CVV, or banking password on our servers.

Payment providers may process your information according to their own privacy policies and security practices.

4. Cookies

HomeShop24 may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, and provide a smoother shopping experience.

You may be able to manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell your personal information for monetary consideration.

We may share relevant information with trusted service providers when reasonably necessary to operate our business, including:

Payment processors
Courier and logistics partners
Website and hosting providers
Technology and analytics service providers
Customer-support providers
Professional advisers or authorities where required by law

Such sharing is limited to what is reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through our website.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory obligations.

When information is no longer required, we may securely delete or anonymize it, subject to applicable requirements.

8. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal data, including requesting information about its processing, requesting correction of inaccurate information, withdrawing consent where consent is the basis for processing, and requesting deletion where applicable.

The Digital Personal Data Protection Act provides, among other things, for withdrawal of consent and related obligations concerning continued processing.

To make a privacy-related request, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of those third parties.

We recommend reviewing their privacy policies before providing them with personal information.

10. Children's Privacy

HomeShop24 is not intended to knowingly collect personal information directly from children. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.